PRIVACY POLICY

(VGOKART.COM)

The domain name www.vgokart.com (herein after referred to as “Website”) is owned by Delisha Home and Garden, with its registered office at Bangalore 

        This privacy policy is issued on behalf of vgokart.com and Delisha Home & Garden. We are not sharing personal data to any of our third party except few information which mandatorily required to process order and delivering services in better way. Our website may link to third party sites, plug-ins or applications. This policy does not apply to this external content and we do not control or monitor external sites. We would recommend that you review policies on external websites and applications as their approach and policy will be different.

 

CHANGES TO THIS POLICY

We may update this policy at any time without user consent and knowledge and the same will be posted online after changes. users are required to review our policy regularly.

“Personal data” is any information that allows you to be identified. This does not include anonymous data where you cannot be recognised, for example financial or general sales data.  

Processing” includes the collection, storage, transfer, editing and updating of personal data. Almost every “use” of personal data is likely to be “processing”.

We need to verify the age of people using our site to ensure the website is not being used by children, to comply with our legal obligations.

We  may use your personal data when the law allows us to do so

 

CONTACT INFORMATION AND IDENTIFICATION

Name, surname, website username, addresses, email address and telephone numbers are required to process purchase order. We share few of these information like address and telephone numbers to our shipping partner so that product delivered at correct address and right person. Parallel user required to enter correct mobile number and address. If user provided a false or wrong address then product may not delivered to you in that case our responsibility will be null. To create an account on our website we need details to identify you and manage your account. We also use this information to administer your account, to process and send you an order. When you place an order, we use your details to confirm and accept the order and to send information on delivery. Where you request to return a product, we need to identify you, your order and may communicate with you if you have queries or request to return a product. We want to keep you informed about our new products and exciting news about our brand. We will only do this where you have asked us to contact you and you may ask us to stop at any time. We ask for your consent to contact you for marketing. You provide this consent when you tick the box online, enter your email into our newsletter sign-up on the website. if user want to  unsubscribe at any time user can emails by contacting us at dataprotection@vgokart.com. We also send you the promotional offers and sales events promos/ different discount coupons depending your personal and previous shopping behavior in our website. if do not want the same can be unsubscribe at any time.

 

Media


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

PAYMENT PROCESSING

We need personal data to process payments. Payments are made through our payment service provider. You provide information directly to our provider, which operates a secure server to process payment details, encrypting your information and authorising payment.
Information provided is not within our control and is subject to the payment provider’s privacy policy and terms. We do not have access to or store any card data or banking credential. We use a third-party payment service provider to process payments. Without your data we cannot process and receive your payment and you will not receive your order. We also use this information when we process refunds to ensure the payment can be made and is made correctly.

To prevent fraud, security breaches, legal violations and misuse of our website. We need to check that payments made to us are genuine and not fraudulent. We need to protect you against fraud and criminal activity and protect our business. We may recommend products and services to you that are of interest and better suited to you as an individual. We also need to understand more about you and demographics, so we can offer a range and variety of products and services that you and other customers want.

 

TO COMPLY WITH OUR TAX AND ACCOUNTING OBLIGATIONS

We need to keep a record of invoices we issue and payments made and received for audit and tax purposes. We keep invoices that we send to you and information on payments received. This may include your contact details, order details and invoice number / order number.

 

TRACKING AND RECORDING PURCHASES

We do this so you can make a purchase and place your order. We need to have a record of this information to accept your order and send you your purchase. If you open an account, you can easily see what you have purchased and your order history. We also use this information to deal with queries and communications you might send about your purchases. To offer you additional products, services and benefits, we keep a record of the purchases you make as we may offer new or similar styles or products in future that may be of interest. This helps us to understand your interests. For some customers we may also offer access to additional benefits, sales, discounts, exclusive offers based on their purchase history. To understand more about our business, products and about you , We use the data to understand what styles are successful and popular including region specific preferences, so we can offer customers and clients what they want and provide the best products and services as a business.

 

TECHNICAL DATA – DEVICES, LOCATION AND USE OF THE WEBSITE

Every effort is made to keep the website up and running smoothly. However, vgokart.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. Our website should automatically select an appropriate currency based on your location. This allows us to show you the correct currency and calculate the correct delivery costs. To improve and update our website and improve the service we offer. It allows us to review and improve our website including running tests, maintenance and support and reviewing hosting data to understand more about how the website functions and where we need to make changes and improvements.

 

WE DO NOT COLLECT DATA

We do not collect any “special categories” of data about you. Special categories of data include details on race, ethnicity, religious or other beliefs, sexual orientation, political opinions, trade union membership or health and genetic data.  If you choose to provide these types of data to us, we will not be able to recognise this and will treat it as personal data.

 

COOKIES AND OTHER TECHNOLOGY

We use cookies and other technology and applications to collect data about your use of our website including information about your device or computer, connection information, statistics on page views, traffic, links referring to the website, Internet Protocol (“IP”) address and standard web log information. Where you have asked us to send you marketing emails, using our email. The data collected can tell us whether emails have been opened, allows us to measure the success of our email campaigns and improve our service to you. A “cookie” is a small text file that stores information on your internet browser or hard drive when you visit a website. A cookie links your computer to information provided by you on the website (for example, linking your IP address and other information about your experience on the website to your preferences while making choices on the Website). Cookies and other automatic data collection tools are necessary for the functioning of the website and services we offer. You can also set your browser to refuse some or all cookies or to alert you when websites set or cookies. Where you disable or refuse cookies, some parts of the website may be inaccessible or may not function correctly. We also use Google Analytics tools to know more about user preferences while using our website or any content of website also to enhance better services and business improvement we use this technology. We  may use the following cookies on the website:

 

STRICTLY NECESSARY

These are essential to browse the website and provide services. Without these cookies your basket and order history will not be displayed and you may not be able to order any products.

 

FUNCTIONALITY COOKIES

These are not strictly necessary for the website to operate but allow the website to function more effectively. These cookies allow the website to “remember” your choices and preferences including your username, language, region etc. and offer advanced, simplified and personalised features and experience.

 

ANALYTICAL COOKIES

These cookies measure and analyse the use of the website including traffic, sales, pages visited most often and any error messages etc. We use these analytical cookies to improve the website and your experience. Data collected from these cookies is anonymous and is not used to identify individuals. This information may also be shared with third parties, including our website developer and hosting provider.

 

TARGETING AND ADVERTISING COOKIES

These cookies personalise advertisements that are more relevant to an individual. The cookies can collect more detailed information about an individual and their browsing habits, including products accessed or put into a basket. These cookies can be used for personalised direct marketing communications, limit certain advertising or measure the impact of advertising. These cookies also allow us, and the third-party providers we use, to track user actions on different websites and measure the impact of our marketing so that we can deliver more relevant and effective advertising to you and improve your overall experience. Currently we do not respond to “do not track” signals or other mechanisms that provide an opt-out for collecting information across websites and services that we are involved with. In the event this changes in future, we will update this policy accordingly.

 

THIRD PARTY COOKIES AND SOCIAL MEDIA

If you share content through third party sites such as social media platforms or if you are logged into our website using social media information you may receive cookies from these sites. Social media activity is subject to the privacy policies of the social media website / platform.
We cannot control cookies of third parties and recommend that you review the social media platforms’ privacy policies and information on cookies.

 

SHARING OF DATA

We will never sell or transfer your data to another party for their marketing purposes. We share data with companies as part of managing and running our business and providing products and services to you.

 

DELIVERY AND LOGISTICS

We share your data with companies that store, pack and deliver products to physically send products or contact you to provide you with your order.

 

GOVERNMENT AND REGULATORY BODIES

We may need to share data with law enforcement, tax authorities, agencies and other governmental and public bodies where required by law or to prevent crime and fraud and to comply with our legal obligations.

 

PROTECTING DATA AND SECURITY

We require third parties to respect security of personal data we share with them and to treat it in accordance with the law. We do not allow third-party service providers to use personal data for their own purposes and we only permit processing of personal data for specified purposes, in accordance with our instructions and the in compliance with the law. Third parties we share data with are also subject to a duty of confidentiality. We have security, technical and organisational measures to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Some examples safeguards we have implemented include firewalls and data encryption, physical access controls and information access controls. We limit access to personal data to employees, agents, contractors and third parties who need to know or need to access that data.

 

RETAINING DATA

We retain personal data for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting or reporting requirements for our business. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and applicable legal requirements. For tax and accounting purposes we have to keep some information about our customers for at least a years after a purchase. In some circumstances we may also anonymise your personal data (so you can no longer be identified) for research or statistical purposes whereupon we may use this information indefinitely.
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